June 28, 2022

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Sonos says customers who get extra speakers don't have to return them

Sonos says customers who get extra speakers don’t have to return them

Sonos confirmed that customers who received additional unordered devices as a result of A bug in the last program You do not need to reset the speakers. “Sonos does not require the return of additional equipment and respects the decision of each affected customer,” spokeswoman Madeline Krebs said. “We have complied and will continue to comply fully with the FTC’s requirements.”

A summary of the Federal Trade Commission (FTC) requirements is available on the US agency’s website. “You’ll never have to pay for things you get but didn’t ask for,” The site reads. “You also do not have to return unsolicited goods. You are legally entitled to keep it as a free gift.”

The software glitch emerged after Sonos customers started receiving between two and five additional devices after placing an order for just one. In some cases, they have been accused of these unwanted additives. One particularly extreme example saw a customer receive About 30 shipments of Sonos It contains approximately $15,000 worth of audio equipment. Sonos will contact affected customers to offer refunds as necessary and provide shipping labels to return additional devices that were sent in error.

But in the customer support emails he sees the edgeSupport agents have not contacted us regarding the fact that customers are technically allowed to keep these additional devices. One customer attempted to cite the FTC’s website as evidence that they did not need to return the three additional Sonos Roam speakers they received after just one order. But the company’s support agent apparently ignored these comments, and sent the return stickers anyway.

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While the free offers will likely be welcomed by some customers, others may just want to take the mega packages out of their homes. A customer who received nearly 30 shipments from Sonos said the situation was affecting their relationship with their property manager, after the massive amount of deliveries resulted in them having to leave packages in the lobby of the building. The client said their property managers were “patient” about the situation, but ultimately “were not happy about the boxes in the hallway.”